Uber and Lyft drivers know that they are rated by passengers. Both companies use an anonymous two-way rating system that allows drivers and riders to rate their experiences.
Passengers with Uber and Lyft are unable to access their own comments or reviews on past rides. The anonymous review systems focus on the overall star ratings given by riders and passengers.
Drivers with Uber and Lyft see your rider rating when they are pinged with your request. This interface is similar to the rider experience of seeing a driver’s rating after assignment.
Uber and Lyft drivers are able to rate their experiences with individual riders. A rider can be rated on a five-star scale with the rating assessed following completion of a trip. These ratings are used for future rider assignments and a driver can prevent future trips with a passenger by giving a low rating.
Uber Uber allows driver-partners to contact the company’s support team in order to change their ratings of past passengers. Lyft Lyft drivers can change passenger ratings within 24 hours of completed rides through their apps.
Uber and Lyft keep their ratings and review systems anonymous to protect both sides from retaliating for low ratings. Drivers receive weekly ratings and may discern high or low ratings based on their experiences.