As of now, ordering an Uber ride by phone call is only available in Arizona and Florida. The toll-free number 1-833-USE-UBER (1-833-873-8237). The line is staffed by human operators, 24/7. A quote will be provided by the operator, prior to dispatching the vehicle. Riders will need to relay their credit card numbers to an operator […]
Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft […]
The act of opening Uber or Lyft and requesting a ride is very simple for passengers. The driver modes of both apps are also designed to make the driving experience as simple as possible. Uber and Lyft have poured years of research and design into turning complex processes into simple interfaces. The core element of both apps is an […]
Uber Uber allows drivers and riders to cancel their accounts through the app. After tapping Settings, you can select Privacy Settings and then Delete Account. Uber asks for confirmation before deactivation. Lyft Lyft asks its drivers and riders to contact the support team through its website to initiate the cancellation process. Users are asked why they are […]
The Uber and Lyft apps allow riders to show drivers their appreciation with tips following completed rides. Both apps provide receipts of ride fares that allow riders to rate their drivers and include tips. Lyft riders can add tips to their receipts up to three days after completion, while Uber allows tips up to 30 days after ride completion.
Uber does not offer phone support for riders. Only drivers can contact the Uber helpline at (800) 593-7069. For emergencies, contact 800-353-UBER. You can also click on ‘help’ within the app to send a message, or by filling out the contact form at https://help.uber.com.
Lyft does not offer phone support for riders. Only drivers can contact Lyft 24/7, by clicking on the phone icon within the driver app or dialing (888) 981-5226. Riders may contact Lyft by clicking ‘help’ within the app, or by filling out the contact form at https://help.lyft.com.
Uber and Lyft provide car seat options in their apps for riders in New York City. There are standard Lyft and UberX vehicles in the city that are equipped with car seats. A child must be between 31 inches and 52 inches tall and weigh between 22 pounds and 48 pounds to ride in a car seat. The car […]
Uber Uber riders can schedule their rides up to 30 days prior to pickup. This feature helps riders by providing price guarantees for scheduled trips even if the company introduces new fees or pricing in the meantime. Lyft Lyft riders can book their trips up to one week ahead of pickup. The Lyft app features a Schedule […]
Uber: Uber touts the option for riders to add three stops to each ride. Riders start by adding their last stop when requesting a vehicle. A plus sign next to the last stop space can be clicked to reveal two additional stop spaces. After adding these stops, the Uber app updates the map with driver-partners available […]