Uber first launched in 2011 after two years of testing on the streets of San Francisco. Lyft followed Uber with the app launched in 2012 for riders in the San Francisco Bay Area.
Uber and Lyft are often seen as interchangeable ride-hailing apps by casual observers. According to SurveyMonkey, users of both apps express high levels of satisfaction. The companies are different from each other in a few key respects. SurveyMonkey’s research found that 86% of respondents used Uber, while 32% used Lyft. A small number of users took […]
Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft […]
The act of opening Uber or Lyft and requesting a ride is very simple for passengers. The driver modes of both apps are also designed to make the driving experience as simple as possible. Uber and Lyft have poured years of research and design into turning complex processes into simple interfaces. The core element of both apps is an […]
Uber and Lyft note on their websites that they respond quickly to safety concerns by its riders. Neither company maintains publicly available statistics on safety issues. CBS News reported in April 2018 that 103 Uber drivers and 18 Lyft drivers were accused of sexual assault or kidnapping riders. City Lab reported in October 2018 that increased Uber and Lyft use corresponded to higher traffic […]