Uber and Lyft ask their drivers to pay tolls during rides in exchange for reimbursements after rider payments are processed. Each rider is charged for tolls when applicable to fund the reimbursement.
Uber and Lyft passengers are able to cancel rides without incurring fees within two minutes of driver acceptance of their rides. The company assesses a cancellation fee if a rider has not cancelled within the two-minute window and the driver arrives within five minutes of estimated arrival at the pickup spot. The cancellation window for uberPOOL and Lyft […]
Uber: Uber touts the option for riders to add three stops to each ride. Riders start by adding their last stop when requesting a vehicle. A plus sign next to the last stop space can be clicked to reveal two additional stop spaces. After adding these stops, the Uber app updates the map with driver-partners available […]
Uber: An Uber driver will wait at least five minutes for a rider if no cancellation request has been submitted. Uber can cancel the ride after this waiting period and assess a cancellation fee. The waiting period is reduced to two minutes for uberPOOL users. The cancellation fee depends on the type of service requested, vehicle […]
Uber and Lyft ask their drivers to complete refueling trips between rides on their apps. Riders expect to go from their pickup spots to their destinations without unexpected stops. Drivers may stop for gas during long trips that exceed fuel tank capacity or if passengers add gas stations as intermediate stops on their routes.